Privacy Policy

Introduction

PhysioRemedy Ltd respects your privacy and aims to handle personal information carefully, fairly and securely. This policy explains what information may be collected, why it is used and the choices and rights you may have.

Who we are

PhysioRemedy Ltd provides home physiotherapy visits, mobile physiotherapy, online physiotherapy consultations, rehabilitation support and related physiotherapy services in Birmingham, Sutton Coldfield and surrounding areas.

PhysioRemedy Ltd is based in Birmingham, UK. You can contact us by email at info@physioremedy.co.uk or by phone on 07468 695885.

What information we collect

We may collect your name, email address, phone number, preferred appointment type, appointment enquiry details and any message you submit through the enquiry form.

If you book through the external booking portal, booking information may be collected and processed through that service. We may also process technical website data such as IP address, device and browser information, pages visited and cookie-related data where applicable.

The website enquiry form is for general appointment enquiries and asks users not to include detailed or sensitive medical information.

Special category health information

The enquiry form asks you not to include sensitive medical information. If you choose to include health information in a message, PhysioRemedy Ltd may use it only to respond to your enquiry and consider appointment suitability.

More detailed clinical information may be collected later as part of the appointment or clinical process, where appropriate and relevant to physiotherapy care.

How we collect information

Information may be collected when you use the enquiry form, email us, call us, use the external booking portal or interact with website and cookie technologies.

Information may also be processed when you choose to interact with Google Maps, external booking links or other third-party services linked from this website.

Why we use personal information

We use personal information to respond to enquiries, arrange appointments, assess appointment suitability, provide physiotherapy services where booked and manage communication.

We may also use information to keep necessary business and administration records, maintain website security and meet legal, regulatory or professional obligations.

Lawful basis

Where relevant, PhysioRemedy Ltd may process personal information because it is necessary for a contract or steps before entering a contract, such as responding to appointment enquiries or managing bookings.

We may rely on legitimate interests to respond to enquiries, manage the website and run the business. We may rely on legal obligation where records or information must be retained. We may rely on consent where required, such as optional marketing or non-essential cookies if implemented.

Where special category health information is processed as part of physiotherapy care, this will be handled using an appropriate healthcare-related lawful basis and, where required, explicit consent.

Who we share information with

We do not sell personal data. We may share information with service providers where needed, such as the booking or client portal provider, email, hosting and website providers, and professional advisers where necessary.

Information may also be shared with regulators, legal authorities or other parties where required by law or professional obligations. Google Maps and other third-party services may process information when you choose to interact with embedded or linked content.

International transfers

Some third-party providers may process data outside the UK. Where this happens, appropriate safeguards should be used where required by data protection law.

How long information is kept

Enquiry information is kept only for as long as necessary to respond to and manage the enquiry. Appointment and clinical records may be kept for longer where required by legal, professional, insurance or regulatory obligations.

Website and security logs may be kept for a limited period to help maintain website security and performance.

Your rights

Depending on the circumstances, you may have rights to access your personal information, ask for it to be corrected, ask for it to be erased, restrict processing, object to processing, request portability where applicable and withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioners Office (ICO) if you are unhappy with how your personal information is handled.

How to contact us

If you have questions about this Privacy Policy or how your information is handled, please contact PhysioRemedy Ltd by email at info@physioremedy.co.uk or by phone on 07468 695885.

Complaints

If you are unhappy with how your data is handled, please contact PhysioRemedy Ltd first so the concern can be reviewed. You can also complain to the Information Commissioners Office (ICO).

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will be published on this page.